FAQ
Frequently asked questions
Everything you need to know about purchasing, downloading, and using Cities Under Watch digital editions.
Frequently asked questions and support links
Frequently asked questions list
What do I receive after purchase?
After checkout, you receive access to your purchased digital file or files. You can download them from the success page immediately after purchase and again later from your account downloads page.
Are these physical posters?
No. Cities Under Watch products are digital downloads. No physical item is shipped.
Do I need an account to buy?
No. You can complete checkout as a guest. Creating an account makes it easier to access your order history, saved details, and downloads later.
Where can I find my downloads later?
If you purchased while logged in, you can return to your account dashboard and open the downloads page at any time to access eligible purchased files again.
Can I print the files myself?
Yes. You can print the files at home if your setup supports it, or use a professional print service for a higher quality result.
Do you offer refunds?
Because these are digital products delivered instantly, refunds are generally limited. Please review the refund policy for the full details before purchasing.
What should I do if I have a problem with my order?
Use the contact page and include your order number where possible. That helps support requests get resolved more quickly.